The Future Of Hyper-Personalised Customer Contact At Scale
Now more than ever, customers expect companies to value their loyalty, recognise them as individuals, be cognizant of their personal needs, understand their preferences, and send them only the most appropriate and relevant content, information or offers.
They also want to be contacted at just the right time via their choice of digital, mobile or print channel and given fresh, engaging, user-friendly and helpful experiences.
For large enterprises, with millions of customers, this can be a complex if not daunting task to undertake at scale.
iLiveIt solves this problem.
Our smart software, solutions and services provide a turnkey, end-to-end, all-in-one resource that adapts to the needs of your business making hyper-personalisation at scale simpler and more affordable.
A true omni-channel resource able to design, produce, manage and deliver communications for virtually any device, channel or format at scale.
Unique rendering and compression packs high-quality, personalised videos and pdfs into tiny file sizes - often over 100 times smaller than the master - so that they:
Our technology was designed and built from day one for any format, channel or device and to adjust with ease to the needs of different clients.
We have grown in size and capability with proprietary software rather than by buying other companies’ and bolting modules together, which can result in clunky, sub-optimal and inflexible systems.
Our Experience-tracker Portal lets your customer contact centre staff retrieve correspondence records quickly and easily in their original form and format.
Helping customer-facing employees experience what their customers experienced leads to improved service and enhances customer satisfaction.
The iLiveIt platform also enables customer-facing employees to record the nature and details of person-to-person interactions with customers, combining records of human interactions and all other correspondence in a single, all-one-one and simple-to-use resource.
iLiveIt’s unique rendering and compression software radically reduces file sizes so that companies can pack more artefacts in less space. Technical staff can view on demand our comprehensive and up to date Audit Log.
Launched in South Africa in 2011 - and already the country’s leading Customer Communications Management & Experiences provider - iLiveIt has delivered over 700 million personalised touchpoints on behalf of its clients, and recently began its international expansion by launching an office on Australia’s Sunshine Coast.
Our services are proven with leading large enterprises in South Africa, many of whom have retained us as their premier Customer Communications Management provider for years. (References available.)